FAQS

If the parcel is lost or can not be received out of force majeure, we will offer full refund.

Before the shipping, we will send customer videos of the finished doll and packaging video to guarantee the interest of customers.

2-5 days.

Our working hour is Mon-Sun, 9am-10pm.

We will respond within 2 hours in working hour and within 8 hours in non-working hour.

By air.

Once payment is finished, we will send the order number through email and message within 24 hours.

With tracking number, please turn to the "Track My Order" page to track your parcel.

7-15 days (please note that delays may sometimes happen out of force majeure).

Yes.

But if you have added electrical functions for your doll, please keep electrical components away from water.

Comb hair with a comb.

Wash hair with shampoo.

Dry it with a towel.

Keep it in the air until it is dry.

Apply baby powder.

Customization requires creating a mold, which is costly.

Customized dolls are made of silicone, which is more durable and more lifelike than TPE dolls.

The similarity rate of a customized doll is about 80%.

Production time is 40 days and video verification before shipping is supported.